Refund policy

Effective Date: July 2026
Store Name: Amelriss
Website: amelriss.com
This Return & Refund Policy applies to all food and edible products purchased on the Amelriss official website. Due to the perishable nature of food goods, our return and refund terms are strictly defined to ensure food safety and comply with United States consumer protection laws.

Eligibility for Returns & Refunds

We only accept return or refund requests for products that meet the following conditions:
  • Damaged or defective items: Products received with packaging damage, spoilage, quality defects, or incorrect items due to our shipping and processing errors.
  • Unopened & unconsumed: All returned food products must be unopened, unused, intact in original packaging, and not expired.
  • Valid application period: Customers must submit a return/refund application within 7 calendar days of order delivery completion.

Non-Returnable & Non-Refundable Situations

The following cases are not eligible for returns, exchanges, or full refunds, in line with food industry safety regulations:
  • Opened, partially consumed, or improperly stored food products.
  • Expired products caused by customer’s delayed storage or failure to consume within the shelf life.
  • Personal taste dissatisfaction, subjective preference issues, or impulse purchase regrets.
  • Orders damaged due to customer’s personal transportation, improper storage, or man-made damage after delivery.

Return & Refund Process

  1. Contact our customer service team via yunyinyibu123@outlook.com with your order number, product photos, and problem description.
  2. Our team will review your application within 1-3 business days and send a return approval notice and return instructions.
  3. Ship the eligible products back following our instructions; customers are responsible for return shipping fees unless the error is caused by our store.
  4. We will inspect the returned items within 3-5 business days after receiving the package.
  5. Approved refunds will be processed to your original payment method within 5-10 business days. Bank processing delays may cause additional waiting time.

Partial Refund & Order Cancellation

Unshipped orders can be fully canceled for a full refund. For partially defective orders, we offer partial refunds based on the value of problematic items. No refund will be issued for original shipping fees unless the entire order is invalid due to our store’s fault.