Shipping policy

Shipping Policy

Effective Date: July 2026
This shipping policy applies to all orders placed on amelriss.com. We provide shipping services for food products within the United States, with standardized shipping rules and preferential free shipping benefits.

Free Shipping Rule

Orders with a subtotal of $75 USD or more qualify for free standard shipping within the United States. The free shipping threshold is calculated based on the product subtotal before tax and shipping fees, excluding discounts, coupons, and additional service fees.

Standard Shipping Fees

For orders with a subtotal below $75 USD, standard shipping fees will be automatically calculated based on the shipping destination, package weight, and product type, and displayed on the checkout page before payment.

Processing & Shipping Time

  • Order processing time: All orders will be processed, inspected, and packaged within 1-3 business days after successful payment. Orders placed on weekends or U.S. federal holidays will be processed on the next business day.
  • Shipping delivery time: Standard shipping within the US takes 3-7 business days after shipment. Remote areas may require extended delivery time.
Due to the particularity of perishable food, we will prioritize packaging with fresh-keeping and shockproof materials to ensure product quality during transportation.

Order Tracking & Delivery Issues

After the order is shipped, we will send a tracking number to your reserved email. You can check the real-time logistics status through the official logistics platform. If your order is lost, severely delayed, or damaged during transportation, please contact our customer service within 7 days of the estimated delivery date for verification and processing.

Shipping Restrictions

We currently only support shipping to addresses within the United States. We do not support international shipping, PO box addresses, or military base addresses temporarily. Customers shall ensure the accuracy of the shipping address; we are not responsible for delivery failures caused by incorrect address information provided by users.

4. Contact Information

Store Name: Amelriss
Official Website: https://amelriss.com
Customer Service Email: yunyinyibu123@outlook.com
Business Address: Wyoming, United States (Official Registered Address)
Service Scope: Order consultation, product inquiry, after-sales return & refund, logistics problem handling, business cooperation, and legal related inquiries
Service Hours: We reply to all customer emails within 1-3 business days. No real-time weekend and holiday service, but all messages will be processed in sequence on working days.
For order-related issues, please attach your order number and relevant picture evidence in your email to speed up the processing progress. We will provide professional and standardized after-sales service for all valid inquiries.